Help / Support

Video Files
All video downloads are in DRM-free MP4 format, which will play on almost all computers, media centers, smart tv’s, etc.  If you have problems playing your video file, please contact support@scenicstudio.tv.

Download Codes
Codes for both Kickstarter backers and PayPal orders were sent via email.  If you haven’t received a download  code in your email inbox, contact support@scenicstudio.tv and give us your order details – we’ll resend it.  Your download code may be used once, so use it wisely!

Important – A note about download attempts
In order to keep bandwidth costs down, we’ve disabled repeat downloads at this time.  Please be cautious about where and when you choose to download your files, as they are large video files that could take a few hours to complete the transfer.  We recommend waiting until you have a reasonably fast and reliable internet connection at the time of download, with no risk of interruption.

Of course, if a download has failed for whatever reason and you need your code re-activated, please contact us and we’ll happily rectify the issue.